Vendor Relations Code of Conduct

Introduction

At Progressive, we value the relationships we have with our Claims vendors. We strive to achieve a fair and honest association with the Claims vendors we work with. Additionally, we take the integrity of our people very seriously. Every Progressive Claims employee is expected to follow the Progressive Code of Conduct and Ethics — a comprehensive document that clearly states what we expect of our employees.

We want you to have positive interactions with Progressive Claims employees each and every time you work together. To that end, we have developed this document that outlines the expectations we have of our Claims employees' conduct, the expectations we have of you and ways to report inappropriate behavior of our employees.

This statement of expectations is not a contract and is not a part of any contract between Progressive and our vendors. It is simply intended to summarize the standards of behavior we expect of our employees and the vendors who want to do business with us.